Refund & Return Policy

Refund & Return Policy

Last Updated: September 8, 2026

EazyPay Tech provides B2B payment technology solutions, software development, certification support, technical consulting, integration services and payment hardware solutions.

This Refund & Return Policy explains how refund and return requests may be handled for products and services provided by EazyPay Tech. Any specific refund, return or commercial terms mentioned in an approved quotation, proposal, purchase order, statement of work or written agreement will apply to the relevant project or transaction.

Website Enquiries and Demo Requests

Submitting an enquiry, requesting a demo, downloading a brochure, booking an initial consultation or requesting information through the EazyPay Tech website does not by itself constitute a purchase.

Therefore, general website enquiries, demo requests and free information or resource requests are not subject to refunds or returns.

Professional and Technical Services

EazyPay Tech provides professional and technical services across areas including EMV Kernel Solutions, EMV Certification Support, PCI Certification Support, SoftPOS, EMV Software, Terminal Integration, RuPay NCMC, Terminal Management System and related payment technology consulting.

Refund eligibility for these services will depend on factors such as:

• Agreed project scope
• Project stage
• Work already completed
• Resources already allocated
• Technical deliverables already provided
• Third-party costs already incurred
• Terms of the applicable commercial agreement

Once development, consulting, integration, testing, certification preparation or another agreed service has started, any refund request will be reviewed based on the work completed and the applicable agreement.

Advance and Milestone Payments

Some EazyPay Tech projects may require advance payments, milestone payments or other agreed payment schedules.

These payments may be linked to resource allocation, development activities, technical preparation, deliverables or project milestones.

If a project is discontinued after work has started, any refund request will be assessed after considering the work already completed, resources committed, deliverables supplied and applicable third-party expenses.

Payment Hardware and Devices

EazyPay Tech may provide or support payment hardware and connected payment devices such as POS terminals, QR Payment Soundbox devices and other compatible payment technology hardware.

Returns of physical products will be accepted only where permitted under the applicable quotation, invoice, purchase order, warranty terms or written agreement.

Customers should contact EazyPay Tech before returning any product. Hardware should not be returned without prior confirmation and applicable return instructions from our team.

Damaged, Defective or Incorrect Products

If an eligible physical product is received damaged, defective or materially different from the confirmed order, please contact EazyPay Tech as soon as reasonably possible.

To help us review the request, please provide:

• Customer or company name
• Order, invoice or purchase reference
• Product or device details
• Description of the issue
• Photographs or supporting evidence, where relevant

After reviewing the request, EazyPay Tech will provide the appropriate next steps based on the product condition, applicable warranty and relevant commercial terms.

Customised Products and Solutions

Many EazyPay Tech projects are designed or configured for specific customer requirements.

Custom-developed, configured or project-specific solutions may not be eligible for return or refund once development, configuration, integration or delivery has started, unless otherwise agreed in writing.

This may include:

• Custom payment software
• EMV Kernel development or integration
• POS or terminal applications
• SoftPOS implementations
• Device or terminal configurations
• Custom software or firmware work
• Terminal integration
• Backend or host integration
• Technical consulting
• Testing and certification preparation

Certification and Testing Services

EazyPay Tech provides technical preparation, development, integration, testing support and certification-focused engineering for applicable payment projects.

Fees associated with work already performed for EMV, PCI or other certification-related activities may not be refundable once the relevant service has started.

Certification outcomes may also depend on payment schemes, recognised laboratories, processors, acquirers, hardware providers and other third parties.

Third-Party Fees

Some projects may involve third-party laboratories, payment schemes, testing providers, software providers, hardware vendors or other external organisations.

Any fees already paid or committed to third parties may be non-refundable where those amounts cannot be recovered by EazyPay Tech.

Where applicable, such costs will be handled according to the relevant quotation, proposal or project agreement.

Training and Consulting Services

For paid training, consulting or professional sessions, refund eligibility will depend on the status of the engagement and the agreed commercial terms.

Services that have already been prepared, scheduled, substantially delivered or completed may not be eligible for a refund unless otherwise agreed in writing.

Non-Returnable and Non-Refundable Items

Unless otherwise agreed in writing, the following may not be eligible for return or refund after work has commenced or delivery has taken place:

• Custom-developed software
• Custom EMV Kernel work
• Configured or customised payment devices
• Completed integration work
• Technical deliverables already supplied
• Completed consulting services
• Completed training services
• Certification preparation work already performed
• Third-party fees already incurred
• Customer-specific development or configuration

Approved Product Returns

If a physical product return is approved, EazyPay Tech will provide the applicable return instructions.

Where relevant, returned products may need to include the original accessories, documentation, packaging or other items supplied with the product.

The returned product may also be inspected before a replacement, credit or refund decision is completed.

Refund Processing

If a refund is approved, the refundable amount will be determined after reviewing the relevant order or project, work already completed, applicable deductions, third-party expenses and agreed commercial terms.

Approved refunds will be processed through an appropriate payment method or agreed banking channel.

The time required for the refunded amount to appear may vary depending on the bank, payment provider and transaction method involved.

Project or Order Cancellation

Requests to cancel an order, project or service will be reviewed according to the project stage, work already completed, resources committed and applicable commercial terms.

For more information about cancellations, please refer to our Cancellation Policy.

Commercial Agreements Take Priority

EazyPay Tech works primarily on B2B and project-specific engagements. Individual projects, enterprise agreements or hardware orders may therefore contain refund or return terms different from this general website policy.

If an approved quotation, purchase order, proposal, statement of work or other written agreement contains specific refund or return conditions, those agreed conditions will apply to the relevant transaction.

Changes to This Policy

EazyPay Tech may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

When this Policy is updated, the Last Updated date at the top of this page will also be revised.

Contact Us

If you have questions regarding a refund, product return or an existing project or order, please contact EazyPay Tech and provide the relevant project, order or invoice details.

Email: info@eazypaytech.com
Website: https://eazypaytech.com/

India Office

Glinster Payments Solutions & Services Pvt. Ltd.
917, Suratwala Mark Plazzo,
Hinjewadi Road, Wakad,
Pune, Maharashtra 411057, India

USA Office

113, S. Perry Street,
Suite 206 #10225,
Lawrenceville, Georgia 30046, USA

USA Office

200 Mattock Ct,
Holly Springs, NC 27540, USA